Introduction
Saraha Mind ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Information You Provide Directly
When you use Saraha Mind, you may provide us with:
Account Information:
- Name
- Email address
- Authentication credentials (via Apple Sign In or email/password)
User-Generated Content:
- Journal entries and reflections
- Coach conversation history
Subscription Information:
- Purchase history
- Subscription status
- Payment information (processed entirely by the Apple App Store; we never receive or store your payment details)
1.2 Information Collected Automatically
Usage Data:
- App features used
- Frequency and duration of use
- App performance data
- Crash reports and error logs
Device Information:
- Device type and model
- Operating system version
- Time zone and locale settings
1.3 Information from Third-Party Services
Authentication Providers:
- When using Apple Sign In, we receive your name and email (if you choose to share them)
Payment Processors:
- RevenueCat provides us with subscription status and purchase validation only (no credit card or payment details)
2. How We Use Your Information
We use the collected information to:
2.1 Provide Core Services
- Enable journaling features
- Generate AI-powered coaching responses in the Coach Chat
- Generate AI-powered insights in the Inner Landscape feature
2.2 Improve Our Services
- Analyze usage patterns to enhance features
- Debug technical issues and improve performance
- Develop new features based on user needs
2.3 Account Management
- Authenticate your identity
- Manage your subscription and access to premium features
- Communicate important updates about your account
2.4 Legal and Safety
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our Terms of Service
3. AI Processing
3.1 How AI Uses Your Data
- Journal entries are processed by AI to generate personalized insights in the Inner Landscape feature
- Coach conversations use AI to provide supportive, reflective responses
- AI processing is used solely to deliver the features you interact with; no human reads your journal entries or conversations
3.2 AI Data Handling
- AI processing occurs through secure, encrypted API connections to OpenAI
- Your personal content is not used to train general AI models
- AI-generated content is associated only with your account
- OpenAI processes your data only to generate responses and does not retain it for model training
4. Data Storage and Security
4.1 Where We Store Data
- User data is stored on secure Supabase servers
- All data is encrypted in transit (TLS) and at rest
4.2 Security Measures
- Industry-standard encryption protocols
- Secure authentication systems
- Row-level security policies ensuring data isolation between users
- Regular security reviews
4.3 Data Retention
- Active account data is retained while your account is active
- Deleted content is removed from our active databases
- Backups may retain data for up to 30 days after deletion
- You can request complete account deletion at any time from within the App
4.4 Retention Periods
- Journal entries and AI coaching conversations: retained while your account is active
- Analytics data: 12 months
- Rate limiting records: 30 days
- Account data after deletion: removed from active systems immediately; backups purged within 30 days
5. Information Sharing and Disclosure
5.1 We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties. We do not use your data for advertising.
5.2 Service Providers
We share information with the following trusted service providers solely to operate the App:
- Supabase — database hosting, authentication, and encrypted storage
- RevenueCat — subscription status management and purchase validation
- OpenAI — AI processing for Coach Chat responses and Inner Landscape insights (your data is processed to generate responses but is not stored or used for model training by OpenAI)
These providers are contractually obligated to protect your information and use it only for providing services to us.
5.3 Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or security issues
- Protect the safety of users
5.4 Business Transfers
If Saraha Mind is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
6. Your Rights and Choices
6.1 Access and Portability
You can request a copy of your data by contacting us at thehumantransformationplatform@gmail.com. We will provide your data in a machine-readable format within 30 days.
6.2 Correction
You can update your profile information and content at any time within the App.
6.3 Deletion
You can delete individual journal entries or coach conversations, or request complete account deletion from within the App. Account deletion will permanently remove your data from our active systems.
6.4 Subscription Management
You can manage or cancel your subscription through your Apple App Store account settings.
6.5 Communication Preferences
You can manage notification preferences through the App settings.
7. Children's Privacy
Saraha Mind is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information.
8. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at thehumantransformationplatform@gmail.com.
9. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Our legal bases for processing include:
- Consent (for optional features)
- Contract (to provide services you requested)
- Legitimate interests (to improve and secure our services)
We obtain explicit consent for processing your data, including mental health information, during onboarding before any features are accessible. To exercise any of your rights above, contact us at thehumantransformationplatform@gmail.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. Your continued use of the App after changes indicates acceptance of the updated policy.
13. Data Protection Officer
For privacy-related inquiries or to exercise your rights, you can contact our privacy team at:
Saraha Mind Privacy Team
Email: thehumantransformationplatform@gmail.com
14. Contact Information
For general questions about this Privacy Policy or our privacy practices:
Saraha Mind
Email: thehumantransformationplatform@gmail.com
Website: https://www.sarahamind.com
For privacy-specific concerns:
Email: thehumantransformationplatform@gmail.com
Your Privacy Matters
Your journal entries remain private and encrypted. AI processes your words only to generate your insights — no human ever reads them. You can delete your data anytime. We do not run ads or sell your data.